Shortly after you complete your purchase you will receive an order confirmation. This email confirms that your order has been received and we have accepted your payment. Once an order is received, standard fulfillment time is 2-7 business days. After fulfillment is complete the order is shipped.
Estimated shipping delivery times:
USA: 3-5 business days
Canada & Philippines: 6-10 business days
World: Depending which country, it can be in between 6-20 business days. You can message us to find out your approximate shipping time for your specific country.
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
WE DO NOT TAKE RESPONSIBILITY FOR CUSTOM FEES.
Once an order is shipped you will receive an email confirmation with all your tracking information. With that you can head back to our tracking page and input your information to view the status of your order.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at PSST@HOYWEAR.COM and input your order number and we'll see what can be done.